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Frequently Asked Questions

Auto Draws are similar to our traditional comps, only without the live draw. When you purchase tickets for the AutoDraws you will receive ticket numbers at random, much like the traditional draws.

When the competition ends the draw will take place automatically at the allotted time. The website code picks winners at random. All winners are emailed at the conclusion of the draw and will receive a whatsapp message with instructions on claiming the prize.

Results will be published via email, social channels and also here

Instant win competitions give you the chance to win a prize instantly rather than having to wait for the end prize live draw. All of the prizes are allocated to specific numbers which are predetermined.

If you enter the instant win competition and one or more of your tickets matches a winning ticket number you will win the prize(s) that is allocated to that number.

Some of the instant win competitions that we run will have an End Prize draw. Everybody who enters the competition with an end prize draw will have the opportunity to win the end prize. This will be drawn as a traditional live draw or an automated draw when the competition completes.

If you win an instant win prize you will be contacted via whatsapp to arrange your prize.

If you win a prize during our office hours Monday-Friday (8AM – 5PM) you will be contacted the same day.

If you win a prize outside of these hours you will be contacted on the following business day.

If you win site credit as an instant prize, this will be credited to your account wallet instantly.

We have a 10 minute time limit on receiving funds for each purchase. Orders are automatically cancelled if we do not receive payment within this time. If payment is received after this time it will be automatically reversed by your bank.

Orders will also show as cancelled if payment is not complete or if your payment failed.

 

If you experience any problems while using the site please contact [email protected] who will be happy to help.

Please note support hours are:

10am-6pm Monday & Wednesday

10am-10pm Tuesday, Thursday & Sunday.

12pm-3pm Friday & Saturday.